Help & FAQs for generation information | Order Ploicy

FAQ’s

Our handmade tem needs about approximately 2-3 working days to finish handcrafting your order. Then the item will be sent out 

The shipper usually needs about 5-12 days to deliver it to your door step.

Do not worry, if your order is delivered defective from our side, either your products will be replaced or returned with complete refund of actual cost of product

All LeatherNeo's handmade leather items follow the Environment Audit Protocols in order to maintain the ecosystem balance.

Yes you can cancel the order after 24 hours, but if you cancel after it, shipping charges will not be refunded.

Yes you can return the product with the valid reasons of replacement or return within the 15 days of delivery.

You can pay with the online payment options including Credit card, Debit Card, or PayPal.

Once we have checked the condition of product whether it’s in original condition and not used for even once. You will get the notification of getting the payment back through original payment method within 5-6 days.

There is no option available of delivering the order soon before the expected delivery date. The parcel will get delivered to you as soon as we can.

The order can not be changed after placing an order since we ship the order to the delivery partners based on the address only.

The delivery might be delayed due to some weather conditions. You can track the order with the order number given to you.

 

 

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